Hampton Road’s Only Locally-Owned Authorized Apple Sales & Service Stores

Managed Services Provider (MSP)

Remote Maintenance, Security & Backup/Disaster Recovery Services

Our new Managed Service Provider (MSP) program offers our residential and commercial customers to receive professional remote computer and network maintenance and repair, security audits and implementations and top-notch backup and disaster recovery capabilities.

Every business or organization prioritizes the effectiveness of its operations. But not every business has the resources to maintain this. Small businesses struggle behind larger businesses that have the latest equipment and technology. A Managed Service Provider can help you in this situation.

What Is a Managed Service Provider?
A Managed Service Provider (MSP) is an outsourced company that is contracted to remotely manage or deliver IT services such as networks, application infrastructure, or security management to a client company or organization. By assuming full responsibility for those services, an MSP determines proactively what technologies and services are needed to fulfill the client’s operational and security needs including periodic security compliance certifications.

Besides offering cyber solutions to detect vulnerabilities and threats, an MSP also provides the resources to stop threats before they become detrimental to the organization. An MSP also provides proactive cloud hosting, virtualization, and backups. Computer Concepts provides a full MSP or tailored MSP services to assist with your Apple and Cyber Security needs.

Our Managed Services


Remote Help Desk Support
  • Reduce Business Overhead Costs
  • Incident Management
  • Configuration of Your IT System
  • On-site and Remote Maintenance Services

Businesses are becoming more dependent on technology requirements that ensure their critical automation network is current and fully functional. For businesses utilizing an Apple-based network, managing iOS and macOS devices can be a daunting task.

Apple continues to make periodic updates to each of its Operating Systems. Addigy can remotely schedule and deploy these system updates to your macOS, iOS, iPadOS, and tvOS devices keeping them up-to-date and fully functional.

Addigy remotely monitors your Apple products for security problems, device performance issues, and anything that might reduce end users’ productivity.

As the use of Apple Devices becomes more common in homes and workplaces the risk of cyber threats continues to rise. Addigy can keep your data and devices safe.

As an Addigy partner, Computer Concepts can remotely manage security services for your network to help improve your digital operations.


Computer Network Security
  • Advanced Threat and Vulnerability Analysis
  • Managed Firewall
  • Anti-virus/Spyware Solutions
  • Security Maintenance
  • Managed Threat Detection and Response


Any company that receives, maintains, processes, or has access to a client’s covered customer information, is required to have “appropriate safeguards” in place to protect them. Covered entities are directed to ask service providers about their information security program, annual risk assessments, and associated data security safeguards in place.

Documenting these answers and whether these safeguards are subjected to testing and continuous systems monitoring is required.

All must be compliant by 2025


Backup & Disaster Recovery
  • Managed On-going, System-wide Data backups
  • Data Recovery and Backup Validation
  • Disaster Recovery Planning & Solutions
  • Never Worry About Your Important Files

Get Peace of mind when your files are backed up securely in the cloud. Access Anywhere Access Files anywhere through the Web, IOS, or Android. Wherever you are, your Files will always be with you. Backblaze will give you Peace of Mind


Computer Health Monitoring
  • Malware & Anti-Virus Protection
  • Hard Drive Health
  • Backup Monitoring
  • Overall System Health

Peace of Mind is what every computer owner is looking for and wishes they had. Watchman monitors the overall health of your computer including the system, its hard drive, backups, malware, and other components. Watchman does not allow access to your personal data. Computer Concepts also provides the WATCHMAN service with our Managed Services Program.