Three Convenient Locations
Computer Concepts was founded in 2003 offering custom built computers to home users. Very quickly it became clear that people wanted more than just a new computer. Our customers were asking for help with problems and wanted someone to teach them how to use the rapidly changing technology that existed at their fingertips.
With 15 years of experience and three store locations later in Williamsburg, Yorktown and Chesapeake, Computer Concepts now offers more than just custom-built computers. Our stores are fully outfitted with state-of-the-art repair facilities capable of supporting the highest level of repairs on laptops and desktop PCs as well as all things Apple. But we don’t stop there, we also have the tools to fix many gaming consoles. Meet our core staff members in the Our Staff section below.
Award-Winning Computer Services
No matter where you live in Hampton Roads, there is a Computer Concept location near you that provides award winning service. Call us to learn more about how we can help you or visit one of our convenient locations today to talk with our knowledgeable technicians!
Computer Concepts has won the Daily Press’ Choice Awards, the Virginia Gazette’s Best of Award, and Apple Corporation’s Service Awards for consecutive years. Computer Concepts is WAVY TV10’s Expert On Your Side for Computer Services. Each month, Computer Concepts’ staff experts appear in person on the WAVY TV10’s Hampton Roads Show to provide important computer tips to the audience. View Computer Concepts awards below.
Hampton Roads Authorized Apple Sales & Service Store
Computer Concepts is the Only Locally Owned Apple Authorized Sales and Service Provider in the area. We carry a full line-up of Apple products from Mac computers to iOS devices, Apple TV, parts and Apple accessories.
Lenovo Laptops & Custom Desktops
Our retail stores carry a full line of new computers including the latest Lenovo Laptops. Computer Concepts custom built desktop computers carry a three-year limited hardware warranty. We carry parts to repair and upgrade your computer.
Computer Training Classes
Computer Concepts has a training room in each store where our instructors teach over 40 technology classes. Class topics range from basic to advanced instruction for using a Windows PC computer or an Apple iPhone, iPad and Mac computer. Classes are not expensive at Computer Concepts. A 90-minute class is just $25.00.
Our training mission is to ensure each student obtains the basic or more advanced skills they need to excel at work or playing their favorite games, listening to music or watching streaming entertainment. Call or visit one of our three Hampton Roads stores for all your Apple or PC computer needs.
Our goal is to make sure that you are informed, so that you can get the most out of the technology that you use every day. Call or visit one of our three Hampton Roads stores for all your Apple or PC computer needs.
Apple or PC Users – No Appointment Required – EVER!
Hank recognized that computers were the thing of the future and started his computer career by taking every computer class available in college. He continued to work with computers while a communications officer for over twenty in the US Army. He then spent over twenty years as a government contractor as a computer system architect. He assisted in designing many of the military command and control systems. Hank has been the Major owner of Computer Concepts since 2004.
Alan started his computer career as a young teenager when he sat with his father and assisted him in building his own computer. Alan continued to be interested in computers and wanted to learn as much possible about computers. Alan graduated from a Tech school in computer repair. He has been with Computer Concepts since its start. Alan is a fully certified Apple and Windows Technician. He is Computer Concepts’ Lead Technician and Manager of the Yorktown Store.
Brent started taking things apart when he was 6 years old, starting with his parent’s vacuum cleaner. When he was 12 his parents got their first computer, he was hooked. Fast forward 3 years and he had built his first computer out of old parts. Today Brent is a Senior Service Technician with Computer Concepts. Brent is a Certified Apple and PC Technician. He is an Apple Certified Apple Technician.
With an extensive background in business development and customer service combined with, a strong technical background and a passion for building and repairing computers, Jeremy became a co-owner of Computer Concepts in 2012. Since then, he has earned his Apple and Windows software and hardware certifications Jeremy is now managing Computer Concepts in Chesapeake, which opened in 2016.
While attending the College of William and Mary Ryan was able to develop skills by repairing game consoles for his peers. Ryan graduated from the College of William and Mary with a political science degree. However he found that his passions was leading him towards the technology field. He started with Computer Concepts as a part time tech and broadened his technical knowledge base. Ryan is now the general manager of the Williamsburg location. Ryan is an Apple Certified Support Professional, Apple Certified Mac Technician, and Apple Certified iOS Technician.
Williamsburg & Yorktown
Brent has been a PC enthusiast for years. He has worked as a Residential technician over 7 years. He joined Computer Concepts and is a Windows repair tech / Onsite Residential Technician for both the Williamsburg and Yorktown stores. He will take every measure possible to resolve any problem fast and efficiently.
Dick has been in computer training since the 1990s. He has been the Training Director and lead instructor for Computer Concepts since 2010. Dick Smith presents both Apple and Windows classes. With over twenty years of training and technical experience, Dick has presented classes for not only new users and advanced users; but also businesses and organizations. Dick instructs over 200 classes and personal one-on-one training sessions a year.
Elaine started her career with the first Apple dealer on the Peninsula. She continued as an Apple product expert with this company until she retired in 2006. Six months later Elaine returned to her previous employer as a part time employee. In 2012 Computer Concepts bought the company and Elaine agreed to stay on part time as an Apple Product Professional (APP).
Computer Concepts, Inc. has been a participant of WAVY TV10's Ask the Expert Show throughout the first half of 2019.
Computer Concepts, Inc. has been awarded the Virginia Gazette's Best of Award Winner for Computer Services every year from 2009 through 2018.
Computer Concepts, Inc. has been awarded The Daily Press' Hampton Roads Best Of Winner for Computer Services every year 2015 through 2018.
Computer Concepts, Inc. has been awarded Apple Corporation's Service Awards winner every year from 2014 through 2018.